Frequently Asked Questions

To register, you need a registration link or button from the organiser. Your email address serves as your identifier. Fill in your personal details and optionally upload a photo. After completing the process, you'll receive a confirmation email with all necessary information.

Yes, the service and the app are completely free for you.

The easiest way is to use the cancellation link included in the registration confirmation email.

No, unfortunately that's not possible.

With an app on your smartphone.

Yes, the system supports both Android and iOS devices (iPhone, min. iOS version: 17). Download the live tracking app from Google Play Store or Apple App Store.

Please enter your email and the event code. You'll find the details in the email you received after registration.

It depends on your model. The app helps you disable Android's standard battery optimization. However, some manufacturers like Oppo, Realme, Xiaomi, Vivo, and sometimes Huawei, Samsung, and OnePlus add their own, more aggressive optimizations that you may need to manually disable. If you have problems, you'll find many guides on the internet. Also, never put the device in 'battery saving mode' while using this app.

There are several ways. Best to go to Settings and scroll down (or type 'Traqivo' in the search field) to find the app. Click on it and set 'Location' to 'always'.

The app is very energy efficient. Nevertheless, we recommend bringing a power bank, especially for longer races. A 10,000 mAh power bank is sufficient for a one-day race.

Yes, your phone must have mobile data enabled for the system to work.

No worries. Your route will still be recorded and will be transmitted as soon as you have network connection again.

Yes, we ask you to do a test, ideally a few days before the race. Take a walk, for example, and look at your track on the map to ensure everything works smoothly.

We do our best to help, but please understand that our resources are limited. The organiser may be able to help you. Thank you for your patience and understanding.

Please start the app at least 15 minutes before the start. Make sure you're logged in correctly and have activated streaming. The app gives you acoustic and visual feedback to ensure everything is OK.

The easiest way is to call up live tracking directly in the app after logging in. But live tracking is also accessible on any browser. The link is included in the confirmation email.

Almost. For technical reasons, there's a delay of about two minutes. Use the arrow button to see your current location without delay.

Yes, the app works in the background. However, it makes sense to activate your phone occasionally and check if you're visible in live tracking. It's best to use live tracking for orientation in the terrain and planning your hikes. Use the arrow button to see your real-time location.

The easiest way is to call up live ranking directly in the app after logging in. But live ranking is also accessible on any browser. The link is included in the confirmation email.

The Android app emits a loud acoustic signal - a trumpet fanfare - when you enter a turnpoint's cylinder. You can also check your position on the map. Please use the live location (button with arrow pointing top right) as the icon with your name has a 2-minute delay.

The race task and evaluation are defined by the organiser – you'll find details in the respective rules. However, some basic rules are always the same: In a score race, ranking is based on points scored, with time as tiebreaker. In a race to goal, ranking is by finish time descending, in an out and return by maximum out-distance descending. Those who finish after the set goal time are ranked behind all who arrived on time.

Yes, with the share button in the app. This way your people can follow your position and the race progress live.

Please stop the app after you've reached the goal and finished the race.

We keep ranking data (leaderboard with all times) and signatures for 2 years after the finish deadline. The ranking is available online until then. We delete track data 2 months after the finish deadline, unless we move them to the showcase page.

Click on the name in the leaderboard. This opens the detail section. You can also download the track as kml, gpx or igc file there.

The system supports you, your helpers and the sport buddies at sports events with: Registration >> Payment processing >> Raceday check-in >> Live tracking >> Live ranking. It's most useful when you use all components. In exceptional cases, registration can be omitted (upload of participant file by an admin). For free trainings or races, the payment process is omitted. If your rules are so complex that automatic evaluation isn't possible, you can use 'Live tracking only' mode. In this case, live ranking is omitted.

Yes, absolutely! Just try it out.

Basically yes. However, due to the limited accuracy of GPS position measurement, the accuracy of time measurement is also limited. Expect system-related inaccuracies of ±5 seconds on average.

You can use the system freely for free events. If your race has an entry fee, a service fee applies. Please contact us.

The system is basically very reliable. If a 'gap' does occur, it can be corrected with an igc file or manually - see details below (Race Day).

Yes, we'd like to encourage you to do everything in the system and avoid printouts, separate lists, etc.

Yes, all functions are accessible on a smartphone browser.

Registration, FAQ and apps are available in German, English, French, Italian and Spanish. The backend is in English.

We do our best to help, but please understand that our resources are limited. Thank you for your patience and understanding.

No.

Create an account with your email. Follow the instructions to define parameters, categories and turnpoints on a map. Finally send the registration link to the sport buddies. Please try to keep your race as simple as possible. You'll save yourself and the sport buddies unnecessary problems and it's more fun for everyone. Avoid, for example, overlapping turnpoints (TPs), too many TPs, extremely large or small TPs, too many categories, special rules, etc.

We support 'score race', 'race to goal' and 'out and return'. In a 'score race', the order of turnpoints is freely selectable, and each reached turnpoint gives points. Winner is who has collected the most points at the end. In a 'race to goal', the order of turnpoints is predetermined, and winner is who is fastest to the goal. In an 'out and return', the goal is to get as far from the start as possible and be back at the goal on time.

You largely determine the race task and evaluation yourself – please set the rules accordingly. However, some basic rules are always the same: In a score race, ranking is based on points scored, with time as tiebreaker. In a race to goal, ranking is by finish time descending, in an out and return by maximum out-distance descending.

For each turnpoint, you can set the radius and whether it must be reached on the ground or can be overflown. Additionally, you can (in score races) assign an individual score for each turnpoint. Additional tasks (special rules like precision landing, selfie posts, etc.) are also possible. Even if your race has many special rules, you can use our system: just use 'Live tracking only' mode - without automated evaluation and without leaderboard.

It's easy on a map in the turnpoints module: tap on the location, set name, radius and details. Alternatively, you can upload a *.xctsk file containing a task.

No, please don't. It's not necessary and can interfere with evaluation, especially in score races and when the goal is at the same location as the start.

Use it to modify your turnpoints, especially their order. Note that the goal must always be at the bottom. Especially in a 'race to goal', pay attention to the correct order from top to bottom.

Yes. If the tasks of your categories are very similar or even identical, copying is much easier. It's best to define only one category and copy it at the end. You'll find the copy function in the turnpoints module.

No, please set at least provisional turnpoints from the beginning. Otherwise, sport buddies will see inconsistent results or even errors when testing the app.

Yes, you can set a password for helpers. Helpers can log in with it and have exclusive access to the raceday module. Instead of an email, helpers enter the event code.

By default, sport buddies log in with their email address and a uniform access code. This corresponds to the event code. This has the advantage that forgetting the access data is hardly a problem. If you choose the 'Secure Login' option, each buddy receives an individual access code. Please weigh whether simple login or high security is more important to you.

Send them a registration link. If you have a website, you can also add a registration button there. You'll find the link and code in the inscription module. The button turns red and inactive when the registration deadline has expired or the maximum number is reached.

Yes, that's possible in the inscription module. You need to know the email with which this person will register. Press the discount button and enter the email and desired discount (1-100%).

Yes.

Please use the corresponding button in the inscription module.

Participants can use the cancellation link included in the registration confirmation email. Cancellations can also be managed in the inscription module. The system allows cancellation in two steps: 1. Cancel - the person disappears from the start list and live ranking but remains visible in the backend. 2. Permanently delete: this permanently deletes all registration data of the person concerned.

Yes. Tip: only share the link after the task is final.

Encourage sport buddies to fully charge their smartphone before the race and bring a power bank. You can also recommend or even require that sport buddies make an igc recording on a second device as a precaution (e.g. with their variometer).

Yes, absolutely. However, you should delete test recordings in the inscription module (red button 'Delete track data') before the race (e.g. 1 hour before the start) to prevent evaluation disruptions.

Yes. You'll find the code in the inscription module.

Yes, it's best to use the 'Digital signature of rules and disclaimer' (see below). This also gives you an overview of who is actually present.

Yes, in the raceday module sport buddies can sign digitally. This is possible on all devices with touchscreen (smartphone, tablet, laptop with touchscreen).

Yes, in the inscription module.

Yes. But avoid changing turnpoints that have already been reached. Inform sport buddies about the changes.

Yes, use the raceday module for this. Behind each name you'll find the time of the last GPS recording. If this is longer ago, three exclamation marks also appear. For longer interruptions: call the buddy and ask them to check and restart live tracking.

Yes, you'll find the link for the 'big-screen-view' in your admin area. The big-screen view combines live tracking and live ranking on a large screen. This view is not suitable for small screens (smartphones).

Use the raceday module: Click on the name to locate the person. Click on 'contact' right next to it to call them.

Yes! Just use the review button on the live tracking map. There you'll find a time slider. Drag it back to the moment that interests you. With the time-lapse button, you can speed things up.

Yes! Open the leaderboard and find the buddy you're interested in. Then click on the blue live tracking icon to the right of the name. The map now follows this buddy.

Yes, use the link in the raceday module. If you come from there, you're automatically logged in as administrator and can add or delete reached turnpoints for individual buddies.

Yes. Logged in as admin, click on the buddy's name on the ranking page. At the bottom of the section that opens, you'll find the upload buttons. You can also upload multiple files. All points are merged into a single track.

We keep ranking data (leaderboard with all times) and signatures for 2 years after the finish deadline. The ranking is available online until then. We delete track data 2 months after the finish deadline, unless we move them to the showcase page.

Yes. Copy the key data of a race (parameters, categories, tasks, turnpoints) and change them. Please note, however, that the race will be irretrievably deleted after 11 months.